01We don't chase records from private GPs or independent specialists, since those requests need permissions and payment that sit outside our retrieval process.
02Requests without a signed patient consent or a solicitor's letter of authority can't be started, because the practice has no legal basis to release the file to us.
03We won't retrieve records from outside the UK, as overseas providers have different consent rules and we've no working relationships with them.
04Reviewing clinical notes for negligence is not something we do, as we're a retrieval service and not a medico-legal expert witness provider.